Class 9 › It › Introduction to IT–ITeS Industry

CBSE Class IX · Information Technology (402) · Subject-Specific Skills · Unit 6 · 2026–27

Introduction to IT–ITeS Industry

Learn how information technology and IT-enabled services support work in sectors such as education, health, banking, government, communication and business.

Core ideas

1. Understand the idea

IT includes computer systems and software used to process information; ITeS uses technology to deliver services.

2. Key knowledge

Business Process Management (BPM) includes organising and improving processes such as customer support or record handling.

3. Apply it

The IT-BPM industry includes different roles and services; work can involve data, software, networks, support and digital operations.

4. Remember the process

IT applications appear in home computing, libraries, education, entertainment, science, healthcare, insurance, marketing and public services.

Worked scenario

An online library catalogue is an IT application: it stores records and helps users search titles. A digital help desk that resolves user requests is an IT-enabled service.

Practice questions with answers

1. What is one difference between IT and ITeS?

IT refers to technologies and systems for handling information; ITeS uses those technologies to provide a service.

2. Name two sectors where IT is used.

Examples include education and healthcare; banking and government services are also in the syllabus.

Practical evidence

Keep a small practical record: task, tool, steps, result and one learning. For technical units, repeat the operation with a new file or data set so you can explain what changes and what stays the same.

Can I define the unit’s key terms?
Can I demonstrate one relevant skill?
Can I explain a safe, accurate or responsible choice?

These are original revision notes aligned to the CBSE Class IX 2026–27 curriculum. Use them with your prescribed NCERT book and your teacher’s directions. Official CBSE syllabus