CBSE Class XI · Academic Session 2026–27

Business Services

Banking, insurance, transport, warehousing and communication.

Concepts and explanation

Services are intangible, often inseparable from delivery, variable and generally cannot be stored. Banks accept deposits, lend and transfer funds. Insurance pools specified risks under a contract; principles such as insurable interest, utmost good faith, indemnity, contribution and subrogation apply where relevant. Transport moves goods; warehousing bridges time and location gaps; communication coordinates transactions.

Business example

An online clothing seller uses a bank payment gateway, a courier and a warehouse. Each service addresses a different operational need and risk.

Case-based practice

Quick revision

Revision cue: Define the term, distinguish it from a related concept and support the answer with a relevant example.

Official CBSE curriculum (2026–27)