Question 1
Name two barriers to effective communication and one way to reduce each.
Noise can be reduced by choosing a quieter place. Unfamiliar terms can be reduced by using simple language and checking understanding.
What to learn
Communicate clearly in spoken and written settings, listen actively, use suitable non-verbal signals and respond constructively to feedback. Communication improves when the message, channel and audience fit the purpose.
- Communication can be verbal, non-verbal or written.
- Active listening includes attention, clarification and a relevant response.
- Feedback helps a speaker check whether a message was understood.
- The 7 Cs support clear, concise, concrete, correct, coherent, complete and courteous messages.
Practical activity
In pairs, give a one-minute explanation of a spreadsheet task. The listener paraphrases the steps and gives one specific feedback point. Revise the explanation for clarity.
Use your school’s prescribed software version and teacher instructions. Keep personal information out of public practice files.
Solved CBSE-style questions
These questions and answers are original practice written for this guide; they are not copied from past papers.
Question 2
What is active listening?
It is listening with attention, avoiding interruption, noticing the speaker’s meaning and asking or answering relevant questions to confirm understanding.
Question 3
Why does audience matter when choosing a message style?
The audience affects vocabulary, detail, tone and format. A formal email to a supervisor needs a different style from a quick message to a classmate.
Revision checklist
- Can I explain the key terms without memorising a definition alone?
- Can I complete the listed practical task and describe each step?
- Can I apply the idea to a new example and explain why my answer works?
Aligned to the CBSE 2026–27 syllabus outline. Check the official subject curriculum and your school’s textbook/material for the prescribed scope.